Express, Same-Day & Standard Courier Services

Express Delivery

Experience Toronto's #1 Rated Express Delivery

  • Pickup:  Within 60 minutes of payment confirmation
  • We start delivering to you immediately after pickup.
  • The total delivery time is primarily the driver's travel time to your location.
  • Coverage:  Up to 500KM + from Greater Toronto Area

Best For:

  • Emergency documents
  • Medical supplies
  • Last-minute urgent packages

Features:

  • 24/7 availability
  • Photo confirmation at delivery
  • Signature confirmation

Same-Day Delivery

Reliable Same-Day Delivery

  • Pickup: Within your selected 2-hour pickup window
  • Delivery: Typically completed within 2-5 hours after pickup
  • Service Goal: We aim to complete most deliveries within 5 hours
  • Accurate Quotes: Get delivery time estimates during booking
  • Coverage: Up to 150KM from Toronto Area
  • Cutoff: Orders placed by 3:00 PM for Same-Day service

Best For:

  • Business documents & contracts
  • Retail orders
  • Planned same-day shipments
  • Business deliveries before closing

Ideal For Business:

  • Book early to ensure delivery during business hours
  • Perfect for contracts and business documents
  • Reliable delivery for important business materials

Features:

  • Flexible scheduling
  • Email notifications
  • Affordable rates
  • Photo confirmation at delivery

Standard Delivery

Same-Day by 8 PM

  • Pickup:  Within your selected pickup window
  • Delivery:  Guaranteed by 8:00 PM the same day
  • Coverage:  Within 50KM radius from Toronto Area
  • Cutoff:  Orders placed by 12:00 PM for standard delivery service

Best For:

  • Non-urgent same-day needs
  • Planned deliveries
  • Cost-sensitive same-day service

Features:

  • Most economical same-day option
  • Reliable end-of-day delivery
  • Volume discounts available

Service Terms

Service Reliability

While we guarantee our best effort, these factors may affect delivery times:

  • Severe weather conditions
  • Major traffic disruptions
  • Unforeseen road closures

Cancellation & Refund Policy

Express Delivery - No Refunds

Why no cancellations?

  • Driver dispatched within 2-5 minutes of payment
  • Driver routing costs incurred immediately
  • Cannot recall drivers once en route
  • All Express bookings are final

Please double-check all details before completing Express Delivery payment

Same-Day Delivery Refunds

  • 85% refund  if cancelled 2+ hours before pickup
  • 50% refund  if cancelled 1-2 hours before pickup
  • No refund  if cancelled less than 1 hour before pickup
  • No refund  once pickup window begins

Drivers are scheduled based on pickup windows

Standard Delivery Refunds

  • 85% refund  if cancelled before pickup window begins
  • No refund  once pickup window begins

Standard delivery available same-day until 12:00 PM cutoff

Understanding Refund Amounts

  • 15% Payment Processing Fee - Square charges this on all transactions
  • Driver Scheduling Costs - Real costs when assigning drivers
  • Administrative Processing - Staff time to process cancellations

Refund Processing: 2-7 business days to original payment method

Need to Cancel?

Contact us immediately with your delivery number:

  • Text:  647-928-2583
  • Call:  647-928-2583
  • Email:  delivery@crunchcourier.ca

Refund eligibility determined by time we receive your message.

Service Commitment

Our Promise to You

  • Proactive communication about any delays
  • Honest assessment of delivery timelines
  • No surprise charges for weather or traffic delays
  • Best effort to find alternative solutions when needed

While we maintain a 95% on-time delivery rate, circumstances beyond our control such as severe weather or major traffic incidents may affect delivery times.