We serve Toronto, Mississauga, Markham, Richmond Hill, Brampton, Oshawa, Vaughan, and surrounding areas with different coverage based on service:

• Express Delivery: Up to 500KM+ from Toronto Area
• Same-Day Delivery: Up to 150KM from Toronto Area
• Standard Delivery: Within 50KM radius from Toronto Area

We operate 24/7 for Express delivery service ⚡.

• Same-day delivery service cutoff: 3 PM (after 3 PM, users can schedule for future dates)
• Standard delivery service cutoff: 12 PM (after 12 PM, users can schedule for future dates)

After cutoff times, you can still schedule deliveries for any future date of your choice.

Orders can be placed directly through our website using our simple and efficient online booking system. Start your order by visiting our homepage.

For any issues, please contact us by phone at 647-928-2583 or by email at delivery@crunchcourier.ca. Our customer service team is ready to assist you. .

Our highest priority is to ensure the safety, security, and timely delivery of your packages..

Compare our services to find the best fit for your schedule:

Service	You Choose Pickup Time?	Driver's Pickup Window	Delivery Timeline	Order By (Cut-off)
Express	Yes - Specific Time (e.g., 2:15 PM)	Arrives at your chosen time	Immediately after pickup	Anytime
Same-Day	Yes - 2-Hour Window (e.g., 2:00 PM - 4:00 PM)	Arrives within your chosen 2-hour window	Estimated delivery time provided at quote	3:00 PM
Standard	Yes - 4-Hour Window (e.g., 1:00 PM - 5:00 PM)	Arrives within your chosen 4-hour window	By 8:00 PM	12:00 PM

Please Note:

• The "pickup window" is the period when the driver will arrive to collect your package.  Our drivers will wait a maximum of 15 minutes at the pickup location.
• A waiting fee will be applied if the driver is kept longer than 15 minutes.  This fee is $20 for every additional 15-minute interval and will be invoiced to the customer.
• For Same-Day and Standard services, you may schedule for a future date if you place your order after the daily cut-off time.
• For Same-Day delivery, you will receive a  personalized delivery time estimate  during the quoting process based on your specific route and distance.
• We cannot guarantee arrival at a business location before its closing time. It is the customer's responsibility to plan the service level accordingly.

To ensure efficient service for all customers, we have the following waiting time policy:

• Free waiting time:  15 minutes included with all services
• Waiting fee:  $20 for every 15-minute interval beyond the initial 15 minutes
• Billing:  Waiting fees are invoiced separately after service completion
• Please be prepared with your package ready when the driver arrives to avoid additional charges

Yes! You can schedule deliveries for future dates with the following options:

• Same-Day Service:  Orders placed after 3:00 PM can be scheduled for the next business day or later
• Standard Service:  Orders placed after 12:00 PM can be scheduled for the next business day or later
• Express Service:  Can be scheduled for any future date and time

When scheduling online, simply select your preferred future date during the booking process.

Yes, we offer the option to request specific time slots for deliveries. This feature is available exclusively for our Express Delivery service. To request a preferred pickup and drop-off time, please specify your desired time when booking. Unfortunately, this option is not available for other service types.

Yes, you can schedule deliveries for a future date using our scheduling system. Simply select the date, time, and the service type when making your booking.

To place a rush order, use our online booking system to get an instant quote and select Express Delivery for the fastest delivery (1 to 3 hours). Visit our Rates page for more details.

Pricing varies based on the package size, weight, distance, and other factors. You can easily get an instant quote using our online pricing tool available on the homepage.

We accept credit cards, debit cards, and e-transfers. Please note, we do not accept cash.

You will receive an email with a secure Square Invoice payment link, allowing you to make payment conveniently online.

Yes, we offer discounts for regular customers and bulk deliveries. If you use our service frequently or have a large number of deliveries, please contact us at Ann@crunchcourier.ca to discuss custom pricing options and discounts.

We deliver a wide range of items, including documents, parcels, cheques, electronics, and other small packages suitable for sedan transportation..

Our service is optimized for small to medium-sized packages that fit comfortably in a sedan..

No, we strictly adhere to local, state, provincial, and federal laws. We do not transport illegal items, hazardous materials, firearms, live animals, or any other prohibited goods..

Yes, we can provide proof of delivery with a signature upon request. Additionally, we can also provide a photo as evidence of delivery if required.

Yes, we offer package tracking with live updates to keep you informed about the status of your shipment. However, our fast service often means you’ll receive your package before you need to check the tracking! .

Yes! We offer two options:

Basic Updates: Contact us with your invoice number anytime for delivery status

Automated Notifications (Request Only): Get automatic confirmations when:
• Driver picks up your package
• Package is successfully delivered
• Plus optional photo proof and signature

Just let us know you'd like automated notifications when you book!

We pride ourselves on providing honest and reliable service. We will confirm your order details and keep you updated on the delivery status. For customer testimonials, visit our blog.

To cancel or modify your delivery, please contact us via email at delivery@crunchcourier.ca. You can also text us or WhatsApp us at 647-928-2583. Kindly provide your invoice number along with the specific details of the changes you wish to make.

Express Delivery: No refunds - all bookings are final

Same-Day Delivery:
• 85% refund if cancelled 2+ hours before pickup
• 50% refund if cancelled 1-2 hours before pickup
• No refund if cancelled less than 1 hour before pickup

Standard Delivery:
• 85% refund if cancelled before pickup window begins
• No refund once pickup window begins

Refunds take 2-7 business days to process.

If you encounter any technical issues, please contact us by phone at 647-928-2583 or email at delivery@crunchcourier.ca for immediate assistance..

Yes, we offer basic insurance coverage of up to $400 for each package. This coverage is included in the price of your delivery. If the package is lost or damaged during transit, we will reimburse you up to $400.

Please note that coverage is limited to $400, and any claims exceeding this amount will not be eligible for reimbursement. For additional coverage, we recommend insuring your item through a third-party provider.

If you need to file a claim, please contact us with your delivery details and any supporting documents, and we’ll assist you through the process.